Lee et al. state that text alone and its
form does not readily support expressing emotion, and with email and text
messaging becoming the dominant form of communication, some emotion gets lost
along the way and messages can be interpreted in the wrong way. Emoticons is
one way to respond to the need to express one’s emotional state, however, there
are limitations to this, certain elements are missing such as tone of voice or
the intensity of the emotion. Sometimes several emoticons are used together or
an overuse of exclamation marks used instead.
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